Management System Policy

NexTReT is a specialized IT solutions and services company, dedicated to optimizing the ICT area of our clients with managed services and ICT infrastructure projects, applications, quality of service solutions, and cybersecurity.

At NexTReT we have a total commitment to meet the requirements of our activity by pursuing excellence.  We have followed this premise since our founding and it will continue to be a maxim for all of us who make up the company. For this, it is essential to train our team as highly competent professionals to obtain the trust and satisfaction of our clients.  Since our activity is 100% related to customer service, we have no doubt about the priority of this statement while we do not doubt its success.

Regarding the relationship we maintain with our clients, in the provision of our services and in the delivery of the projects that we implement, the commitment to quality, security in the management of information, respect for the environment and improvement Continuous is present in all our processes.

We are continuously striving to improve customer satisfaction and operational efficiency through our Integrated Management System based on ISO 9001, ISO 14001, ISO 27001, ISO 20000-1, ISO 33000, and the National Security Framework (ENS).

Our commitment is based on the following principles:

  • Customer Satisfaction: Ensuring that customer requirements are determined and met with the aim of enhancing customer satisfaction.

  • Information Security: Ensuring the confidentiality, integrity, and availability of the organization’s and our customers’ information.

  • Legal and Regulatory Compliance: Complying with applicable legal and regulatory requirements, as well as those agreed with the customer and other stakeholders.

  • Environmental Management and Sustainable Development: Preventing pollution, protecting the environment, reducing the impact of our activities, and guiding them towards sustainable development.

  • Risk Management: We identify, evaluate, and proactively manage risks associated with our activities.

  • Continuous Improvement: Fostering a culture of continuous improvement by constantly evaluating our processes and working methods to propose and implement effective improvements.

  • Participation and Non-Discrimination: Involving all personnel to ensure compliance with established policies, processes, and procedures.

    Promoting equal opportunities for all and non-discrimination for any reason (nationality, religion, sexual orientation, etc.).

Upgrade: 23/04/2024

NexTReT’s Management periodically reviews the management system, to ensure its convenience, adequacy and ongoing effectiveness.

In this review, the risks and opportunities for improvement of the system and the control of the processes are evaluated, and the needs to make changes in the management system are detected.