Today, WiFi connectivity has become a basic service within the overall experience a hotel offers its guests. More and more travelers consider the quality of the connection an essential part of their stay, whether for leisure or business. In fact, WiFi quality is frequently mentioned in reviews on platforms like Booking or TripAdvisor, directly influencing the overall perception of the establishment.
But do hotels really know the quality of the WiFi service they provide to guests?
Many hotels lack accurate information about how this service is actually experienced from the guest’s perspective. Beyond the number of access points or the contracted provider, factors like actual browsing speed, connection stability, or coverage in different hotel areas are not always continuously monitored.
With the aim of providing visibility in this area, NexTReT developed Witch Monitor, a solution designed to objectively measure the quality of the WiFi service from the end-user’s point of view. As one of the first companies in Spain to launch a specific tool for this purpose, we are convinced that good connectivity is a fundamental part of a complete hotel experience.
Through smart sensors distributed throughout the hotel, the tool allows real-time insight into network performance, helps detect potential issues, and enables proactive infrastructure optimization.
This information not only helps the technical team ensure smooth connection experience, but also allows the hotel to improve overall guest satisfaction—and therefore its ranking on booking platforms.
Connectivity has naturally become part of customer expectations. Having objective data on its quality allows hotels to deliver a service aligned with those expectations and make informed decisions to keep improving.
This visibility helps them not only enhance the guest experience, but also protect their online reputation and market positioning.