Ministerio de la Presidencia, Justicia y Relaciones con las Cortes

The Justice 2030 Plan is the strategic roadmap of the Ministry of Justice for the next decade. Its goal is to transform the Public Justice Service into a more accessible, efficient, sustainable, and people-centered system. This plan does not seek incremental changes but systemic transformations that generate an impact across the organization and society.

Organizational impact:

• More than 1,400 judicial offices and over 250,000 coordinated professionals.
• Annual budget exceeding €4.2 billion.
• Addresses challenges such as insufficient resources, organizational problems, governance deficits, and technological dispersion.

Strategic lines:

• Digitization of processes and electronic judicial files.
• Interoperability between IT systems.
• Promotion of mediation and arbitration.
• Universal accessibility and support for vulnerable groups.
• Transparency, citizen participation, and data-driven justice.

Digital transformation and data-driven management are fundamental to the success of the Justice 2030 Plan. Advanced observability becomes a strategic pillar to ensure the quality, security, and resilience of the Ministry of Justice’s digital services.
Observability needs:

• Comprehensive real-time visibility.
• Early incident detection.
• Proactive data-driven management.
• Interoperability and security in multi-cloud environments.
• Operational sustainability and efficiency.

To address these needs, the Ministry of Justice launched a project to modernize its network and user experience observability platform with NexTReT. The goal was to have a robust, scalable solution capable of providing full visibility over the performance of critical applications and the security of the ministry’s network.

The solution was built around Riverbed’s observability offerings (Aternity EUEM, Riverbed NetProfiler, AppResponse, and FlowGateway), along with Gigamon technology to enhance network traffic visibility. All information was integrated into the unified SteelCentral Portal, which offers customized dashboards and a consolidated view of network, applications, and user experience.
The deployment included advanced installation, configuration migration, and the creation of tailored dashboards, as well as training sessions and knowledge transfer to the Ministry’s technical team to ensure operational continuity and autonomous management of the new technology platform.

The Control Center is part of the technological infrastructure driven by the Directorate General for Digital Transformation of the Administration of Justice (DGTDAJ), under the General Secretariat for Innovation and Quality of the Public Justice Service, within the Ministry of the Presidency, Justice, and Relations with the Cortes. The Control Center is a key element of the Justice 2030 Plan, which seeks a more modern, efficient, and citizen-centered justice system.

Its main function is to monitor, coordinate, and supervise the operation of the technological systems that support the Administration of Justice. This includes:

• Case management platforms (such as LexNET, Minerva, Atenea)
• Interoperability infrastructure between judicial offices
• Digital services for citizens and legal professionals
• Technological and legal security of systems

The Ministry has developed tools such as the Case Management Dashboard, which allows the visualization of key indicators (KPIs) on workload, processing times, resolution rates, etc.
Riverbed’s observability solutions (Aternity, AppResponse, and NetProfiler) are essential for the developed dashboards, enabling:

• Real-time monitoring of the end-users’ digital experience (Aternity).
• Analysis of network traffic at the packet level to detect bottlenecks and anomalies (AppResponse).
• Visualization of network behavior through flows and correlation of data between physical and virtual layers (NetProfiler).

Thanks to this integration and the unified visibility of the environment, the Control Center can:

• Anticipate incidents before they impact services.
• Prioritize corrective actions based on objective data.
• Generate automatic reports for monitoring and continuous improvement.